Support
We're here when you need us

Atlantic.Net offers toll-free, technical support 24 hours a day, seven days a week. Just call 1-800-921-9328 or 352-336-7716 to speak to a friendly, knowledgeable Member Services representative.

Click here for Atlantic.Net's online technical support resources.

Dial-up Services
Technical Support

Business Services
Commercial Service & Support
Web Hosting Questions & Support


Technical Support

E-mail: support@atlantic.net

Contact Member Services at 1-800-921-9328 or 352-336-7716 for immediate assistance. Member Services representatives are available 24 hours a day, seven days a week. For faster service, please be ready to provide the following information when you call:
  • Your username and password
  • The type of computer you have
  • The type and version of operating system you are using (i.e. Windows 95, Windows 98, or Macintosh )
  • The make and model of your modem
  • The exact error message you are getting
  • The program that you're having trouble with (e-mail, Web browser, FTP, etc.)
  • The modem initializing string you are using
  • The dial-up number you are using to connect to Atlantic.Net
  • The version of Atlantic.Net software you are using to connect to the Internet (i.e. Edition 5.0)
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Commercial Service & Support

Please direct any questions about your bill to Commercial Billing at commercialbilling@atlantic.net.

If you need technical assistance, please contact Member Services at 1-800-921-9328 or 352-336-7716 for immediate assistance. Member Services representatives are available 24 hours a day, seven days a week.

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Web Hosting Questions & Support

E-mail: websupport@atlantic.net

For general inquiries about Web hosting, e-mail webcontactus@atlantic.net.

If you need technical assistance with your Atlantic.Net Web hosting account, please call Member Services at 1-800-921-9328 or 352-336-7716. Member Services representatives are available 24 hours a day, seven days a week.

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