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faq
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Frequently Asked Questions

What is Atlantic.Net?
How much does it cost?
How can I pay for my service?
How does the 30-day money-back guarantee work?
How big is the e-mail box that comes with my subscription?
Can I get an extra e-mail box?
Does the unlimited access plan mean I can stay on all the time?
Does Atlantic.Net offer 56K* access?
What is the highest connection speed* supported?
Can I put up my own home page?
What is the Member Services department?
When is Member Services available?
Where is the Atlantic.Net service available?
What type of computer do I need to use the Atlantic.Net service?
Can I use my Macintosh to connect to the service?
What browser will I get with the Atlantic.Net service?
Can I use a browser other than Internet Explorer with Atlantic.Net?
What if I already have Internet Explorer on my computer?
Is the software hard to install?
What if I don't have a CD-ROM drive?
Do I need a separate phone line to use the service?
Does Atlantic.Net provide access to newsgroups?
What does Atlantic.Net do to protect children from objectionable material on the Internet?
Does Atlantic.Net offer ISDN service?
Where is Atlantic.Net located?
What is a POP?
What is SPAM?
How do I request the addition of a new newsgroup?
When will Atlantic.Net add new phone lines in my area?

What is Atlantic.Net?
Atlantic.Net is an Internet service provider based in Gainesville, Florida that offers national dial-up access as well as a variety of business services including Web hosting and design, broadband connectivity, managed networks, and long-distance telephone service. The company was founded in 1994 by two University of Florida students, Marty Puranik and Jose Sanchez, who started the company by selling computers. After being denied Internet access through the university in 1995, Puranik and Sanchez launched one of north Florida’s first commercial Internet services. In 2000 and 2001, the company was named to Inc. magazine’s annual list of the 500 fastest-growing private companies in the country.

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How much does it cost?
Accounts start at just $9.95 a month for 10 hours of access. Please click here for more information about account options and services.

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How can I pay for my service?

For your convenience, Atlantic.Net offers three methods of payment:

  • Credit card: Visa, MasterCard, Discover and American Express are accepted
  • Direct bank debit: We can debit the monthly service fees directly from your bank account
  • Quarterly invoicing: You may pay your account by check in 3-month increments.
You can save up to $30 by pre-paying one year in advance, or save $10 by pre-paying for six months. Click here for more information.

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How does the 30-day money-back guarantee work?
If you are not satisfied with your Atlantic.Net service within the first 30 days, we will issue a credit to your account for the basic monthly fee for your chosen payment plan. The money-back guarantee is available only if:
  • Within 30 days after establishing your Atlantic.Net account, you call 1-800-921-9328 to request the credit and cancel your account;
  • You have not violated the Acceptable Use Policy; and
  • You or someone else in your household has not previously received a credit from this money-back guarantee offer or canceled a Atlantic.Net account during any previous free trial or other promotional service period.
Click here for more information.

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How big is the e-mail box that comes with my subscription?
Atlantic.Net e-mail boxes have eight megabytes of capacity.

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Can I get an extra e-mail box?
Yes, additional mailboxes are $4.95 per box per month, each with eight megabytes of space on the mail server.

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Does the unlimited access plan mean I can stay on all the time?
Subscribers to "unlimited dial-up access" plans may make reasonable use of the service without paying more based on hourly usage. These plans are not intended to provide full-time connections, however, and the service may be disconnected after a significant period of inactivity or after sessions of excessive length. Subscribers should keep the connection open only when actively using it, and may not use any automatic method to avoid inactivity disconnect. For complete details, peruse Atlantic.Net's Acceptable Use Policy.

In addition, subscribers may not provide public or commercial information over such dial-up connections. Atlantic.Net does offer dedicated connection services for such purposes. For more information, click here.

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Does Atlantic.Net offer 56K* access?
Yes, 56Kbps access is available for no additional charge in most Atlantic.Net cities. Click here for a list of Atlantic.Net cities offering 56Kbps access.

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What is the highest connection speed* supported?
56Kbps* and 64Kbps ISDN are available in most cities at no additional charge. 128Kbps ISDN is also available in these same cities. All other cities have 33.6Kbps modems.

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Can I put up my own home page?
Yes, 15 MB's of Web space is included with every Unlimited Access plan. Additional space can be purchased in 5 MB blocks for $5 per month. Click here for more information on Atlantic.Net's corporate Web packages.

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What is the Member Services department?
Member Services is Atlantic.Net's customer care call center. Representatives are available 24 hours a day, seven days a week to answer questions about your bill, solve a technical problem, or sign up new members to the Atlantic.Net service.

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When is Member Services available?
Helpful, friendly technical support is available toll-free at 1-800-921-9328. Support is available 24 hours a day, seven days a week, excluding major holidays.

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Where is the Atlantic.Net service available?
Atlantic.Net service is available in select cities. Click here for a complete list.

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What type of computer do I need to use the Atlantic.Net service?
Windows 3.x
486 PC-compatible processor
16 MB of RAM (recommended)
28.8 kbps modem (14.4 minimum)
10 MB available hard disk space

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Windows 95/NT 4.0
486 PC-compatible processor
16 MB of RAM (recommended)
28.8 kbps modem (14.4 minimum)
10 MB available hard disk space
Macintosh
System 7.5 or higher
16 MB of RAM (recommended)
28.8 kbps modem (14.4 minimum)
10 MB of free disk space
Can I use my Macintosh to connect to the service?
Yes, you can use your Macintosh to connect to Atlantic.Net. Call Member Services at 1-800-921-9328 for details.

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What browser will I get with the Atlantic.Net service?
Currently, Atlantic.Net distributes Internet Explorer 5.5.

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Can I use a browser than Internet Explorer with Atlantic.Net?
Yes. After your computer is configured to connect to Atlantic.Net, you are free to install and run any other Web browser you choose.

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What if I already have Netscape on my computer?
You can still connect to Atlantic.Net and continue to use Netscape if you prefer. Please call 1-800-921-9328 to sign up today!

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Is the software hard to install?
Atlantic.Net's Edition 5.0 Internet Connection Kit is the fastest and easiest way to get online. The software installs in just minutes and automatically corrects configuration problems for you. The program offers step-by-step installation instructions, and if you need help, a Member Services representative is just a phone call away! Call toll-free at 1-800-921-9328 to reach a friendly and knowledgeable technician who will help you get connected in no time.

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What if I don't have a CD-ROM drive?
If you don't have a CD-ROM drive to install our software, you may request a simplified version of our installation kit on 3.5" diskettes. This version includes an alternate browser compatible with your specific operating system. Simply call Member Services at 1-800-921-9328 to request this software.

If you already have Internet access, you can download Atlantic.Net's Edition 5.0 Internet Connection Kit. Click here to get started.

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Do I need a separate phone line to use the service?
No. A separate line is only necessary if you want to keep your original phone line clear to place or receive calls during your on-line sessions.

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Does Atlantic.Net provide access to newsgroups?
Yes. Atlantic.Net currently lists over 21,000 active newsgroups. These groups are updated continuously 24 hours a day.

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What does Atlantic.Net do to protect children from objectionable material on the Internet?
Atlantic.Net helps direct customers to some of the best site-blocking resources on the Internet. Please visit Support for more information.

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Does Atlantic.Net offer ISDN service?
Access via single B-channel 64 Kbps dial-up ISDN is now available on the Atlantic.Net service at no additional charge above the current dial-up pricing plans. 128K dial-up ISDN is available for an additional monthly fee. Interested subscribers are responsible for monthly ISDN line connectivity, available through the local telephone company. Call Member Services at 1-800-921-9328 for more information.

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Where is Atlantic.Net located?
The Atlantic.Net corporate offices and Network Operations Center (NOC) are located in Gainesville, Florida. Please visit our Contact page for more information, or click here to get directions. For a list of local access numbers, please click here.

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What is a POP?
POP stands for point-of-presence. This is the physical location where Atlantic.Net maintains its modems, routers, terminal servers and other equipment necessary for you to connect to the Internet from your local calling area. When you dial-in to Atlantic.Net, you are actually calling a number directed to this POP and from there, onto our network and out onto the Internet itself.

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What is SPAM?
SPAM is unwanted junk e-mail sent to your electronic mailbox. SPAM can be an annoyance to members but is a serious problem for Internet service providers because of the sheer volume of it traversing the various networks, clogging up the "pipelines" coming into the servers and routers. Atlantic.Net's Acceptable Use Policy specifically prohibits SPAM from being sent from anywhere on the network.

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How do I request the addition of a new newsgroup?
Atlantic.Net offers over 21,000 different newsgroup updated constantly. If you are unable to locate a specific group, please let us know and we will make every attempt to add it.

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When will Atlantic.Net add new phone lines in my area?
We are constantly making upgrades to the system to ensure availability throughout the day. Our network usage is monitored and when we see usage approaching capacity in a particular POP, we order additional lines to eliminate busy signals.

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*Actual connect speeds vary.
sales: 800.521.5881 support: 800.921.9328
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