30-Day Money-Back Guarantee

How does the 30-day money-back guarantee work?

If you are not satisfied with your Atlantic.Net service within the first 30 days, we will issue a credit to your account for the basic monthly fee for your chosen payment plan. The money-back guarantee is available only if:

  • Within 30 days after establishing your Atlantic.Net account, you call 1-800-921-9328 to request the credit and cancel your account; and
  • You have not violated the Acceptable Use Policy; and
  • You or someone else in your household has not previously received a credit from this money-back guarantee offer or canceled an Atlantic.Net account during any previous free trial or other promotional service period.

This money-back guarantee applies only to the standard monthly fees for basic Internet access services for the chosen payment plan and does not apply to any additional-cost features or services ordered from Atlantic.Net, any other party, or (for limited access plan users) to additional hours of usage beyond the 10 hours included in the standard rate for such plan. You will be responsible for any such additional charges incurred through your use of the service.


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Phone: 1-800-422-2936 352-375-2912 Fax: 352-375-2702
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