does the 30-day money-back guarantee work?
are not satisfied with your Atlantic.Net service within the
first 30 days, we will issue a credit to your account for
the basic monthly fee for your chosen payment plan. The money-back
guarantee is available only if:
30 days after establishing your Atlantic.Net account, you
call 1-800-921-9328 to request the credit and cancel your
have not violated the Acceptable
Use Policy; and
or someone else in your household has not previously received
a credit from this money-back guarantee offer or canceled
an Atlantic.Net account during any previous free trial or
other promotional service period.
guarantee applies only to the standard monthly fees for basic
Internet access services for the chosen payment plan and does
not apply to any additional-cost features or services ordered
from Atlantic.Net, any other party, or (for limited access
plan users) to additional hours of usage beyond the 10 hours
included in the standard rate for such plan. You will be responsible
for any such additional charges incurred through your use
of the service.