Contact Information

Atlantic.Net Internet Services, Inc.
Corporate Headquarters

Office Hours: 8:00 a.m until 5:00 p.m. EST, Monday through Friday
Tel: 352-375-2912
Address: 2815 NW 13th Street, Suite 201
Gainesville, Florida 32609
USA
Fax: 352-375-2702

 
Orlando Office  
Tel: 407-916-8338
Address: 2500 Maitland Center Parkway, Suite 401
Maitland, Florida 32751
USA
Fax: 407-916-0337
For faster service, direct your inquiry to the appropriate contact as listed below:

Dial-up Services

Customer Service
Technical Support
Reporting Abuse
Surf.Atlantic.Net Portal

Business Services
Commercial Sales
Commercial Service & Support
Web Hosting Questions & Support

Administration

Marketing & Advertising
Media Relations
Human Resources
Business Development
Acquisitions
 

Customer Service

E-mail: service@atlantic.net or dial-upbilling@atlantic.net (billing questions only, please)

If you have questions about your bill or would like to make changes to your account, please call Member Services at 1-800-921-9328 or 352-336-7716. Member Services representatives are available 24 hours a day, seven days a week. For faster service, please be ready to provide the following information when you call:

  • Your e-mail address or customer ID number
  • The invoice number (if you have a billing question)
  • Your credit card number and expiration date (if you're making a payment)

Many account management tools are available online for your convenience, so you can make changes to your account quickly and easily.

  • Add an e-mail account
  • Update your billing info
  • Check your invoice history or payment status
  • Change your password
  • Check your usage

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Technical Support

E-mail: support@atlantic.net

Contact Member Services at 1-800-921-9328 or 352-336-7716 for immediate assistance. Member Services representatives are available 24 hours a day, seven days a week. For faster service, please be ready to provide the following information when you call:

  • Your username and password
  • The type of computer you have
  • The type and version of operating system you are using (i.e. Windows 95, Windows 98, or Macintosh )
  • The make and model of your modem
  • The exact error message you are getting
  • The program that you're having trouble with (e-mail, Web browser, FTP, etc.)
  • The modem initializing string you are using
  • The dial-up number you are using to connect to Atlantic.Net
  • The version of Atlantic.Net software you are using to connect to the Internet (i.e. Edition 5.0)
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Reporting Abuse

To report abuse such as spamming or security problems, e-mail abuse@atlantic.net.

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Commercial Sales

E-mail: sales@atlantic.net

To learn more about Atlantic.Net Business Services, call 1-800-521-5881 to speak to a sales representative.

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Commercial Service & Support

Please direct any questions about your bill to Commercial Billing at commercialbilling@atlantic.net.

If you need technical assistance, please contact Member Services at 1-800-921-9328 or 352-336-7716 for immediate assistance. Member Services representatives are available 24 hours a day, seven days a week.

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Web Hosting Questions & Support

E-mail: websupport@atlantic.net

For general inquiries about Web hosting, e-mail webcontactus@atlantic.net.

If you need technical assistance with your Atlantic.Net Web hosting account, please call Member Services at 1-800-921-9328 or 352-336-7716. Member Services representatives are available 24 hours a day, seven days a week.

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Surf.Atlantic.Net Portal

E-mail: surf@atlantic.net

If you're experiencing technical problems with the Surf portal, please e-mail support@atlantic.net or call Member Services at 1-800-921-9328 or 352-336-7716. Member Services representatives are available 24 hours a day, seven days a week.

If you'd like to submit a link request, advertise on Surf, or suggest a story idea, e-mail surf@atlantic.net.

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Partner Programs

E-mail: partners@atlantic.net

To find out more about Atlantic.Net's Partner Programs, call 407-916-8338.

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Wholesale Business Services

E-mail: wholesale@atlantic.net

Call 407-916-8338 for more information about Atlantic.Net's Wholesale Business Services.


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Multi-Tenant Unit Services

E-mail: mtu@atlantic.net

To learn more about Atlantic.Net Multi-Tenant Unit solutions, call 407-916-8338.

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Marketing & Advertising

E-mail: marketing@atlantic.net

For general inquiries about marketing or advertising, please call 1-800-422-2936 ext. 4383.

Vendors may send literature to the following address:
Atlantic.Net Internet Services
Attn: Marketing Department
2815 NW 13th St, Suite 201
Gainesville, FL 32609


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Media Relations

E-mail: pr@atlantic.net

Reporters on deadline should contact Teresa Beard, communications director, at tbeard@atlantic.net or 352-375-2912 ext. 5212.

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Human Resources

E-mail: hr@atlantic.net

To find out more about how to join the Atlantic.Net team, visit Human Resources online.

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Legal Inquiries

E-mail: legal@atlantic.net

For general inquiries about legal matters, including compliance, privacy issues, and copyright infringement, call 352-375-2912.

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Business Development

E-mail: marketing@atlantic.net

For general inquiries about business development opportunities, please call 407-916-8338.

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Acquisitions

E-mail: acquisitions@atlantic.net

To inquire about acquisitions, please call 1-800-422-2936, ext. 4373.

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sales: 800.521.5881 support: 800.921.9328
Copyright 1994-2002 Atlantic.Net