Like hardware systems, procedure systems should be designed to accomplish specific functions and to meet specific performance requirements. They must be designed with a clear understanding of the performance capabilities - the strengths and limitations of this particular type of system element. And they must be designed with the ultimate user in mind; i.e., to enhance the capabilities and minimize the limitations of the human user.

Concord applies its systems approach and integrated teams of operations/maintenance specialists, engineers, and human factors professionals to design, develop, test, verify and validate procedures with the same rigorous attention to system performance requirements demanded for hardware, software, or human performance.

Procedure Services

Design of Procedure Systems

• Needs Assessment
• Function and Task Analysis
• Design and Human Factors Guidelines
• Verification and Validation Processes
• Procedures Management and Control Systems

Procedures/Technical Writing

• Administration
• Operations
• Maintenance
• Emergency Planning
• Manuals and Documentation

Verification and Validation

• Technical Verification Programs
• Operational Verification Programs

Types of Procedures

Process Operations

• Initial Startup
• Normal Operations
• Temporary Operations
• Emergency Operations
• Normal Shutdown
• Startup Following Turnaround or Emergency Shutdown

Maintenance

• Corrective Maintenance
• Preventive Maintenance
• Special Equipment/Tool Operation
• Post-Maintenance Testing

Administrative

• Conduct of Operations
• Work Control
• Hazardous Energy Control
• Document Control
• Training/Procedures Administration
• Management of Change
• Configuration Control