|Service Questions and Answers|
Questions and Answers
1. What kind of service does Scescape offer?
We offer Internet access services in South Carolina and Georgia. Scescape's goal is to offer the finest internet access available. We provide the software and assistance needed to make the Internet an enjoyable and useful resource for both experienced internet users and newcomers. As a Scescape subscriber you get:
2. How does this compare to online providers like Mindspring, AOL, Compuserve or Prodigy?
Many of these large "online services" will lease time on another providers network, and that provider is already leasing to another provider...and so on and so on, thereby degrading the performance of your connection. Because Scescape builds its own POPs (Points of Presence) you are dialing into Scescape owned modems. Your connection to the internet is through Scescape owned and operated equipment. We maintain our equipment and test it daily to be sure it meets the standards that we expect.
3. Is it difficult to set up the software I need to use a PPP account?
Normally, yes, it is difficult for a new user to find out what software he will need, where to get it, and how to install it on his computer. Scescape has done this work for you. We have assembled complete packages of software for both Windows and Mac users that will have you on the internet within minutes. With our Windows package, literally all you have to do is put the disks in your floppy drive and type setup, then follow the script, typing in just a few things such as your name and password. In a few moments Netscape is installed on your system, completely configured for use. You only have to click on one icon to get connected and begin using your account.
4. Is Scescape's service suitable for a new user?
Most definitly. Infact that is our specialty. There is nothing in the world like being able to watch a new user connect to the internet for the first time. Our software is extremely easy to use, but if there is a problem, there is always a helpful Scescape support person to walk you through it.
5. What do I need to use the Scescape's service?
If you are not using one or our software packages you need to be reasonably self sufficient in setting up your system to use a PPP link - we'll try to help, but may not be knowledgeable about your particular setup.
6. Does Scescape have a referral program?
Yes. Scescape will credit a customer for one months service if they refer another customer for dialup service. Click here for more info .
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